Frequently Asked Questions
What areas do you service?
We serve the following Counties in Northern California: Contra Costa, Alameda, Monterey, Marin, San Joaquin, Sacramento, Sonoma, Napa, San Mateo, Solano and parts of Santa Clara. We also service parts of Santa Barbara.
Can I customize the activities?
Please note that although we try to meet our client’s wishes, we cannot deviate too much from our normal routine as it takes a lot of prep time and additional cost. If you would like to modify the activities that we currently provide, please let us know and we will do our best to accomodate you.
Is there a travel fee?
Each performer has been designated to a specific geographical area and can travel up to 35 miles each way. If there is a particular performer you are requesting needs to travel outside of the 35 mile radius, a travel fee of .50 cents per mile will apply.
Can I request a specific performer?
Yes, you can. However, while we will take all performer requests into consideration, we cannot guarantee a specific performer due to circumstances beyond our control. We also reserve the right to change performers due to business considerations. Our goal is to provide the best possible experience for all of our clients so if your scheduled performer is not able to make it, we will do our best in replacing her with another performer. Please note that not all of our performers sing. So if you request a singing performer and she falls ill, we cannot guarantee that we can replace her with another singing performer.
Could I request additional time?
Our performances are 1.5 hours long and $50 per additional half hour. When booking your performer, please let the coordinator know if you would like to have the entertainer stay for more than 1.5 hours so we can schedule accordingly. Additional time is suggested if your guest count exceeds 15.
Do you do birthdays at the park or outdoors?
Yes we do, however, not when the temperate exceeds 90 degrees or is soiled from a recent rain fall. At park parties, please make sure that there is plenty of cool shade for the performer since they are wearing heavy costumes. And the table and chairs for face painting must be protected by the shade of a tree or covered canopy at all times. The area must be grassy and free of thorny bushes, mud, or standing water.
What if I have to cancel?
Once booked, we will retain 50% of their deposit if cancelled and the full amount becomes non refundable if cancelled 7 days prior to the event.
What forms of payment do you accept?
We accept all major credit cards, money orders and with exceptions, checks. There will be a $35 fee for all returned checks.
How many children can you entertain?
In order to give each child the attention they deserve, we suggest that you have up to 15 children per performer. If you plan on having more than 15 guests, we suggest you either hire another entertainer, add on additional time or eliminate a time consuming activity such as face painting.
If you have any other questions that are not addressed here, please feel free to contact our coordinator.