disneyland-00-full

 

My family and I visited Disneyland over the Christmas holiday for my older daughter’s birthday.  I was warned beforehand about the overwhelming number of people that would be there, but we still opted to go because it was the only time we could go do so.  Having been to Disneyland many times before, they never ever cease to amaze me about how well they are dialed in.  The Disney Corporation does not post daily attendance figures, but the maximum amount is 85,000 people and that is in addition to 10,000 cast members working there.  In reading an online article this week, both Disneyland and Disney World had to close their doors at 2pm on Christmas day due to reaching their maximum capacity.  I was there several days before Christmas and at the time I had heard the attendance was about 68,000.  That is not only a whole lot of people, but having to happily serve them, deliver an incredible product and experience, while managing your property at the same time is not only overwhelming but mind blowing.  Way to go Disney because you do it so well!

At one point while standing in line for the Indiana Jone’s ride, my husband began questioning the way the stanchions were being routed before I snapped back at him with a pointed finger, “Do not question the mouse!” It’s so true!  Disneyland is open 24/7 roughly from about 7am-midnight.  With the amount of hours they are open and the amount of people visiting, the place is always clean!!!!  You will never see an overflowing trash can because they are always emptied and polished clean.  The same thing goes for the bathrooms. The bathrooms are always spotless and fully stocked.  Emergency staff and security is always nearby. Guests that are visiting for the most part do behave.  With the exception of some loud frat boys, no one that we saw was out of line. Rides that do break down are usually fixed within a reasonable amount of time.  Service staff is always polite, very helpful and fabulously dressed of course.  People in wheel chairs and those needing assistance are are helped carefully and efficiently.  And I have to add that the wait times for rides are pretty accurate and reasonable considering the volume of people.

Not bad for a place that was predicted to fail!  When Disneyland opened its doors in 1955, opening day was such a disaster that pretty much every press organization that attended the celebration had predicted the park’s failure within one year. It opened on a day that was 101 degrees and the street asphalt still wasn’t dry, leading to it sticking to shoes. By the end of the first day, all but 2 of the 48 Autopia cars were crashed and about half the rides were broken. Fast forward 60 years, and The Happiest Place on Earth is completely dialed in and has been for many years.  As a consumer and a business owner, how great would it be if every business operated the Disney
way?